Frequently
Asked
Questions
Where can I return my containers?
Your closest refund collection point in our network will be available from 1 November 2023. We will have a number of return points in Victoria, including cash-back depots, reverse vending machines, and Express or small format refund points (such as over-the-counter solutions). These centres are being created with convenience and efficiency in mind, to make your recycling journey both fulfilling and effortless.
For location details go to http://www.returnit.com.au/locations/
What drink containers are eligible for Return-It?
Most aluminium, glass, plastic and liquid paperboard (carton) drink containers between 150mL and 3 litres are eligible. You can keep the lids on, we recycle them too.
Look for the 10c mark on the drink container label. It is often located near the barcode.
Can eligible containers be crushed?
It is recommended that containers returned for a refund meet the following requirements:
- The container is not damaged to the extent that it is unsuitable for recycling
- The barcode can be scanned, and
- The label can be read.
- Container is empty
Are there different types of collection points?
Return-It has three options for returning containers: Depots, Reverse Vending Machines (RVMs), and Small format refund points such as over-the-counter solutions. Depots accommodate all quantities of containers and provide instant cash refunds. RVMs and small format refund points are most suitable for smaller return amounts.
What do I need to do to be set up to receive a digital refund?
To get started, sign up on the website by creating a login profile and a personal account profile with your address and bank information. Once registered, you can use your mobile phone as your identifier at any Return-It refund point to have your refund transferred direct into your bank account.
Why are some containers not eligible for a refund?
Containers eligible for a refund are defined under Victorian legislation. They are generally beverage containers that are commonly consumed out of the home, and a deposit is payable on these containers at purchase. The refund is simply a return of the deposit already paid.
How do I get paid?
You can receive your refund as a direct payment to your bank account and via PayPal where you have registered. Reverse Vending Machines (RVMs) and Small Format sites also provide for store vouchers, and cash-back depots provide for instant cash payment.
How is Return-It different from my council kerbside collection?
While you have the option to use your kerbside recycling for your containers, it’s important to note that not all containers consumed at home may be eligible for a refund through Return-It. Return-It aims to complement your local kerbside recycling by focusing on litter found in the community environment, which is often made up of single-use containers purchased away from home.
While your household yellow bin can still be used to recycle containers, it does not allow you to receive a refund for them. This is because the kerbside recycling system does not have a way to identify the containers as yours. If you choose to recycle eligible containers through the kerbside system, your local Council will receive some of the refund payable, and may use the funds to support community infrastructure
Who do I contact when I have a problem?
For any inquiries or issues, please reach out to our Customer Experience Team as the Refund Collection staff cannot provide account information or assistance. If you have questions that are not addressed in the FAQ, please email Return-It directly at vic@returnit.com.au.
How do I get my refund?
When returning containers at Return-It Express, you have two options for obtaining a refund:
1) Electronically credited to your Return-It or CDS Vic account, or
2) donated to a designated charity. To make your selection, use the in-store touch screen console to enter your information.
For Return-It Cash-back Depots, you have three options for receiving your refund:
1) Instant cash,
2) Electronically credited to your account, or
3) donated to a selected charity.
How do container refund collection points work?
Eligible containers: Customers bring in eligible containers, such as glass, aluminium, or plastic bottles, that have a deposit fee paid at the time of purchase.
Counting and sorting: The containers are counted and sorted by staff or machines.
Refunds: Customers receive a refund for each eligible container, either in the form of cash, an electronic funds transfer or a voucher.
Recycling: The returned containers are further processed and then recycled, including as new containers.
By offering refunds for returning eligible containers, refund collection points aim to increase overall recycling rates, reduce litter in the environment, and promote sustainability. Refund collection points play an important role in the circular economy by keeping materials in use for as long as possible and minimising waste.
How can I fundraise through Return-It?
Return-It offers a fundraising program, allowing community groups, schools, and charitable organizations to raise money by collecting and returning eligible containers.
Here’s how it works:
1) All charities need to first register with CDS Vic on the scheme website, and provide the CDS Vic link. Having this registration enables them to have refunds treated as tax deductible.
2) Participating organisations collect eligible containers and bring them to a Redemption Centre or Bottle Depot.
3) The containers are counted and processed, and the refund amount is credited to the organization’s account.
4) The organisation can redeem its credits for cash, which can be used for fundraising or other purposes.
Through this program, organisations can raise money for their causes while promoting environmental sustainability and reducing waste in the community.
Is there a maximum number of containers I can return?
No, there is no maximum number of containers you can return, but you may be required to sign a statutory declaration if you return a large number of containers. A statutory declaration is a legal statement that is used to verify the accuracy of information. In some cases, customers who return large quantities of containers may be asked to sign a statutory declaration as part of an internal audit process.
However, this is not something that customers have to worry about, as it is a routine part of the auditing process. If you are asked to sign a statutory declaration, simply follow the instructions provided by the depot. The process is straightforward and designed to ensure the accuracy of the refund process.
Do lids need to be on or off?
CDS Vic will accept eligible containers with or without a closure, lid or cap attached.
