Frequently Asked Questions
Where can I return my containers?
We have a number of return points in the ACT, we have cash-back depots, drop and go pods and points, and a mobile collection service, ReCollect. These centers have been created with convenience and efficiency in mind, to make your recycling journey both fulfilling and effortless.
Click here for location details
Click here for home collection
Do I need to separate containers by material?
No, our machines will sort the containers based on materials for you.
Can containers be crushed?
We prefer containers not to be crushed, as this helps with fast and accurate counting. However, if your containers are slightly damaged, that’s okay if the barcode and refund mark are still visible.
Can I keep the lids on?
We do not accept lids at our depots. They can be returned at other recycling facilities, however. We suggest Lids4Kids!
Why are some containers not eligible?
Eligibility is determined by ACT legislation. Refunds apply to drink containers typically consumed away from home. The refund represents the deposit you paid at purchase.
How is Return-It different from kerbside recycling?
Return-It lets you reclaim the 10c deposit on eligible containers, while kerbside recycling doesn’t track individual refunds. Return-It complements kerbside recycling by reducing litter and encouraging recycling outside the home.
What do I need to know before I go?
- The refund points will only accept eligible items included in the scheme. To check what's included, click on the eligible containers page
- Check each individual locations operational hours on the return point page
- Containers do not need to be washed, just completely empty
- Refund points will not accept rubbish
- You can call the customer service line to check if an RVM is operational before returning
- RVMs do not give cash
- Do not crush your containers
Read more and download tips and tricks on how you can get started fundraising from the ACT CDS' fundraising page
How do I get my refund?
You can choose how you receive your refund:
- Instant cash – At cash-back depots
- Electronic payment – Via Express
- Donation to charity – Via Express
How long does it take to receive my refund?
It can take up to 10 business days for your refund to appear in your nominated account or PayPal. However, most payments are processed within 48 hours. You can check the refund history page on your Express account or on the mobile collections app to see the status of your refund.
How do I set up electronic refunds?
Register an account through our Express system and link your bank account.
Where can I collect a cash refund from?
At cash-back depots. Find your nearest depot here.
What do I do if I haven't received my refund?
If you have not yet received your refund after 10 business days have elapsed, email please Contact Us or call us on (02) 6280 8538 during ordinary business hours. Please have the following information ready so we can assist you:
- A copy of your receipt (if you have one)
- The return point where you returned your containers (see the map on the ACT CDS website if unsure).
- The date and time of your return.
- The number of containers you returned
How do I sign up for Express?
Do I enter in cans in first and then use Express ?
If you are using a Reverse Vending Machine (RVM), start by scanning your QR code from your Express account, you may then start feeding containers one by one. Once complete, select the receipt button the screen.
At drop and go points or pods, you log into your Express account via the touchscreen, from there follow the instructions to print labels for each of your bags.
Who do I contact for help?
If you need assistance, contact our Customer Experience Team. Staff at return points cannot assist with account issues.
For technical support, please Contact Us or call us on (02) 6280 8538 during ordinary business hours.
How often are return points emptied?
We operate daily collections from Reverse Vending Machines and drop and go points and pods. To check the status of a return point or report an issue, email info@returnit.com.au or call us on (02) 6280 8538